Privacy Policy
Last updated: 28 November 2025
SLP Group ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and safeguard your personal information when you engage with our property services, visit our website, or contact us.
1. Information We Collect
We may collect the following types of personal data:
Personal Information
- Name
- Email address
- Contact number
- Postal address
- Identification documents (where required for compliance)
- Emergency contact details
Property-Related Information
- Rental applications
- Tenancy details
- Property preferences
- Maintenance requests
- Financial information needed for referencing (handled securely)
Technical Information
- IP address
- Browser and device information
- Cookies (see Cookie Policy)
- Usage data relating to website interactions
2. How We Use Your Information
We use your information to:
- Provide property management and tenancy services
- Process rental applications and conduct tenant referencing
- Respond to enquiries
- Send important updates (e.g., property notices, safety information)
- Improve our services and website
- Meet legal or regulatory obligations
We will never sell your data.
3. Legal Basis for Processing
We process personal data based on:
- Contractual necessity (e.g., tenancy agreements)
- Legitimate interests (e.g., property management, fraud prevention)
- Legal obligations (e.g., compliance with local housing regulations)
- Consent (where required)
4. How We Store & Protect Your Data
We store information securely using industry-standard protections including:
- Encrypted systems
- Controlled access
- Secure databases
We keep your data only as long as necessary for legal, operational or contractual purposes.
5. Sharing Your Information
We may share information with:
- Maintenance contractors
- Letting agents or legal representatives
- Utility providers (on request)
- Compliance and referencing agencies
- Regulatory bodies (if legally required)
All third parties are required to meet our confidentiality and data-protection standards.
6. Your Rights
You have the right to:
- Access your personal data
- Request corrections
- Request deletion (where permitted)
- Object to processing
- Withdraw consent (where applicable)
- Request data portability
To exercise these rights, contact: datacontroller@marva.co.uk
7. Changes to This Policy
We may update this policy periodically. The most recent version will always be available on our website.
8. Contact Us
For questions or concerns about your privacy, please contact:
SLP Group – Data Protection
Email: datacontroller@marva.co.uk